Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

1. From the sign in page select the Forgot password? link or click here.
2. Enter your email address associated with your account and click the [Submit] button.
3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
4. Click the reset link in that email.
5. Choose a new password.

Q. How do I change my password?

A. You can change your password at any time.

1. From your logged in account, go to your "My Account" area.
2. From the left hand menu, select "Account > Password."
3. Enter your current password.
4. Choose your new password.
5. Save your changes by clicking the [Change Password] button.

Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

1. Check your junk mail folder or spam filter for the missing emails.
2. Make sure that your email address, in your account settings, is entered correctly.
3. Verify that your email client, such as Outlook, is not in “offline” mode.
4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

Q. How do you create a new listing?

A. Follow these steps:

1.  Log in to the auction site auction.collectorcorkscrews.com
2. Click on “Manage auctions” on top right of home page.
3. Click on “Create Lot” from drop down menu.
4. Select Auction.  This will be the latest auction shown on the site.
5. Click on “Category”
6. Select “Corkscrew” from options shown.
7. Select specific corkscrew type, champagne tap or knife from categories shown.
8. Add Images – Click on box marked “Add Images.”  Select and add images from computer files.
9. Important Note:  Do not attempt to add a lot number. These will be automatically assigned by the auction software in the order lots are posted.”
10. Description - Type description of lot in the box provided.
11. Add Condition details. shipping details and any other important notes in this section.
12. Shipping - Enter a shipping cost for domestic shipping in this section. You will be able to revise shipping costs for international shipments when the item is invoiced. Your will also be able to add insurance or change shipping mode on the invoice.
13. Click on Box marked “ADD”
14. Click on box marked “Create Lot”

 
 Your lot will now show in the auction listings for the auction selected. 

After you create your first listing click on this listing. You can click on ”List similar” to create your next lot, or click on “Edit” to revise your original listing.

Q. How do you Sellers create an invoice for a sold item?

A. Follow these steps:

1. Login to the auction site auction.collectorcorkscrews.com 
2. Click on “My Auctions” in the upper right of the home page.
3. Click on “My Account” from the drop down menu.
4. On the left side of the next screen under “Seller Listing”  click on “Successful”
5. Go to the first successful listing on the next screen.
6. Go to the right hand side of the item listed and click on “Options” 
7. On the drop down menu click on “Create Invoice”
8. If multiple lots have been sold to the same buyer click on “ADD ALL” under additional listings.
9. If there are no additions to the invoice continue to review invoice.
10. Update shipping cost is required.
11. Add debits or credits, to cover insurance, registered mail, etc. 
12. Add any applicable notes in comments field. 
13. Review invoice and make sure all details are correct.
14. Go back to top of Invoice and click on “Email Invoice”